FAQs

Frequently Asked Questions (FAQs)

Cedar & Stone – Home Decor

We’ve answered some of the most common questions to make your shopping experience smooth and easy.

🛍️ Orders

Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase.

Q: Can I cancel or change my order?
A: Orders can only be modified or canceled within 12 hours of placing them. Please contact us as soon as possible at support@cedarandstone.com.

🚚 Shipping

Q: How long does shipping take?
A:

Standard Shipping: 3–7 business days (USA)
International Shipping: 7–21 business days

Q: Do you offer tracking?
A: Yes! Once your order ships, you’ll receive a tracking number via email.

Q: Do you ship internationally?
A: Yes, we offer limited international shipping. Delivery times and fees vary by location.

🔁 Returns & Refunds

Q: What is your return policy?
A: You can return items within 14 days of delivery if they are unused and in original packaging.

Q: How do I request a refund?
A: Contact us at support@cedarandstone.com with your order details, and we’ll guide you through the process.

Q: Are shipping fees refundable?
A: No, shipping fees are non-refundable unless the item is defective or incorrect.

📦 Products

Q: Are your products handmade or natural?
A: Many of our items feature natural materials and handcrafted elements, so slight variations may occur.

Q: Will the product look exactly like the photos?
A: We aim for accuracy, but due to lighting and natural materials, minor differences may exist.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment methods.

Q: Is my payment information safe?
A: Yes, all payments are processed through secure, encrypted payment gateways.

⚠️ Issues with Orders

Q: What if my item arrives damaged?
A: Please contact us within 48 hours with photos of the damage, and we’ll arrange a replacement or refund.

Q: What if my package is lost?
A: Contact the shipping carrier first, then reach out to us for assistance.